Having problems with ticket confirmation - I sent the following mail to ticket (at) eintracht-frankfurt.de last Thursday, but I've not heard anything back, and I still haven't received any confirmation.
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Hilfe (in Englisch) erforderlich, bitte; Tickets online gebucht - keine Bestätigung erhalten
Hi
Please excuse the enquiry written in English, my german is very poor.
On 09.11.10 I tried to book a block of 4 tickets online for the game vs. Hoffenheim (using the 'print@home option'), but the booking system appeared to fail at the last step.
I waited for some time, and when I didn't receive an order confirmation I assumed the order had not gone through.
I tried again, this time booking tickets in another part of the ground.
The order process seemed to fail at the same point, and again, I didn't receive a confirmation email - also, when I checked in my Kasse, no tickets were listed.
Today I have checked my bank account, and the two following transactions have gone through:
10Nov10
DEB
EINTRACHT FRANKFURT AG EUROS 118.00 XR 1.12606 CD 2241
£104.79
11Nov10
DEB
EINTRACHT FRANKFURT AG EUROS 118.00 XR 1.12757 CD 2241
£104.65
I would still like to purchase one block of 4 tickets (either one) - please could you assist in providing confirmation?
And is it possible to get a refund on the second order?
Please call or mail if you require further information to help resolve this, and many thanks for your assistance.
Best
Matt
_____________________________________________
It's obviously possible I've screwed sonething up, but I can't see my ticket confirmation anywhere when I log in.
I'm not arriving in Frankfurt until late on Friday, so I'd really like to get it sorted out before then.
Having problems with ticket confirmation - I sent the following mail to ticket (at) eintracht-frankfurt.de last Thursday, but I've not heard anything back, and I still haven't received any confirmation.
______________________________________________
Hilfe (in Englisch) erforderlich, bitte; Tickets online gebucht - keine Bestätigung erhalten
Hi
Please excuse the enquiry written in English, my german is very poor.
On 09.11.10 I tried to book a block of 4 tickets online for the game vs. Hoffenheim (using the 'print@home option'), but the booking system appeared to fail at the last step.
I waited for some time, and when I didn't receive an order confirmation I assumed the order had not gone through.
I tried again, this time booking tickets in another part of the ground.
The order process seemed to fail at the same point, and again, I didn't receive a confirmation email - also, when I checked in my Kasse, no tickets were listed.
Today I have checked my bank account, and the two following transactions have gone through:
10Nov10
DEB
EINTRACHT FRANKFURT AG
EUROS 118.00
XR 1.12606
CD 2241
£104.79
11Nov10
DEB
EINTRACHT FRANKFURT AG
EUROS 118.00
XR 1.12757
CD 2241
£104.65
I would still like to purchase one block of 4 tickets (either one) - please could you assist in providing confirmation?
And is it possible to get a refund on the second order?
Please call or mail if you require further information to help resolve this, and many thanks for your assistance.
Best
Matt
_____________________________________________
It's obviously possible I've screwed sonething up, but I can't see my ticket confirmation anywhere when I log in.
I'm not arriving in Frankfurt until late on Friday, so I'd really like to get it sorted out before then.
Any suggestions?
Vielen Danke!
Matt