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nagamisa

642

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hello I am Japanese.
I odered 3Ticket on the 30.Nov vs Borussia Dortmund over internet for my trip to Germany.
I already transfered the money and got the Tickets.(I don't know why but i couldn't use print@home)
but my trip would change and unfortunately I could not watch the game.
so my question is that....is it posible to have a refund in that case???
Actually I sent a message to the team but haven't had backmessage yet.
So if anyone has such a experience,please please let me know.
Thanks!