studavis

That's great to know - thanks!

Thanks. I've done that  - looked in my profile for previous purchases, and they aren't listed, presumably because I did it under the old system.

When I did the original order I logged in and checked the tickets were there, and they were and I viewed the PDF with tickets on, so I know the order went through.

Either way, I have emailed them, so let's see what they say.

Hi there, hope somebody can help me with this.

I'm from England and coming over for the Schalke match on Saturday. I ordered my tickets online at the start of September and opted for the print@home option. Today, I have to come to print them out but the whole registration system has changed. My old login / password hasn't worked so I've created a new account as per the instructions.

But how do I find the purchase I made to actually print the tickets out? I have my confirmation email from the original purchase.

Thanks in advance guys!